I’m just in the middle of starting a new job leading a group of web developers.   Like any good salesman, I’m asking myself the most important question. Many people would say I’m selling code, software and services.  I disagree.  Why does software delivery have to be so techy and geeked out.  In the end, [...]

I’ve been working on building a fence in my backyard.   My new fence serves one purpose.  Containment.  I’ve been planning this project ever since my kids figured out how to walk.  And then run.  Usually straight towards the neighbor’s house across the street and into oncoming traffic. If you’ve built a fence, you know [...]

I was recently at the eye doctor.  I dread my annual trip for one reason.  The puff test.  Here’s my puff test story and some thoughts about the future of the customer experience in a post recession economy. What’s the puff test?  Until this post, I had no idea the puff test was really called non-contact [...]