We’ve all witnessed people making really dumb decisions.  Just in the middle of witnessing someone make such a decision, a colleague shared the Viking decision-making model.  Step 1.  Drink with your Viking friends until a drunken epiphany strikes.  Step 2.  If everyone still thinks the solution is sound sober, go with it. Did the Vikings discover the [...]

Last Sunday, I had to run the Go! St. Louis Half Marathon with my brother-in-law.  I hate long distance running.  My brother-in-law convinces me to do all sorts of stupid things.  Have I learned my lesson after four marathons, six half marathons and 3,215 miles of training?  Not yet. This isn’t a motivational marathon blog [...]

According to a report by Pew Research, 94% of Millennials and 89% of Boomers have a cell phone.  83% of Millennials and 68% of Gen Xers actually sleep with or next to their phone.  Gartner even thinks smartphones will surpass desktop PC’s in 2013 as the most used devices for web access.  At this pace, [...]

What is CSR?  Corporate Social Responsibility (CSR).  Maybe you are still wondering, “Great, but what is CSR?”  If so, you and I have something in common. Professor Waheed Hussain of Wharton says “CSR involves initiatives and programs that are designed to fulfill an ethical obligation to some party, such as the local community or the [...]

I was recently at the eye doctor.  I dread my annual trip for one reason.  The puff test.  Here’s my puff test story and some thoughts about the future of the customer experience in a post recession economy. What’s the puff test?  Until this post, I had no idea the puff test was really called non-contact [...]

I just got done making Mexican cinnamon rolls al a mode.  My daughter, son and I were hungry.  What’s the recipe?  Throw some butter, sugar and cinnamon in a pan, drop in a tortilla for a few minutes, flip, roll and serve with ice cream.  My daughter loves anything that gives her a sugar high. I’m [...]